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1. General Questions

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. 

2. Hair Questions

How many bundles should I purchase?

The number of hair bundles you'll need depends on your hair texture, desired volume, and installation method.

For lengths 12-20 inches, consider 2 or more bundles.

For lengths 22-30 inches, 3 or more bundles are typically recommended.

If you're using a closure, adding a third bundle is often a good choice.

Can I dye my hair?

Yes, our hair can be colored or dyed. For the best results and to maintain the quality, we recommend having it done by a professional stylist. We also offer #613 hair, which comes pre-lightened and is a great base for custom coloring.

 

What is your Ascend Collection?

Our Burmese Virgin Hair from the Ascend Collection stands out due to its rare quality and durability. Sourced exclusively from Burma, this hair is renowned for its unmatched volume, silky texture, and exceptional longevity. It offers a luxurious experience, feeling like silk and lasting for years, making it the ultimate choice for those seeking unparalleled quality and elegance.

What is your Allure Collection?

Our Cambodian hair in the Allure Collection is ethically sourced and free from chemicals or synthetic fibers, providing a natural, luxurious look. Each bundle is collected from a small number of donors, ensuring high quality and minimal processing. The Allure Collection offers premium-grade hair with the same elegance and durability as more expensive options, but at a more affordable price.

What is your Attitude Collection?

Our Attitude Collection is consisted of Virgin Hair, that offers exceptional versatility and elegance at an affordable price. With proper care, the hair is designed to last between 6 to 10 months, providing a natural look and feel that blends seamlessly with your own hair. It’s a perfect option for those seeking premium quality extensions without the high cost.

What is your Nefertiti Collection

Our Nefertiti Collection features 100% Raw Super Double Drawn Hair, delivering unmatched fullness, luxury, and durability. Expertly sourced to ensure thickness from root to tip, this premium hair offers a flawless, voluminous look with every style. With proper care, it can last 3+ years, making it a long-term investment in quality and beauty. Whether styled, colored, or worn in its natural state, Nefertiti hair moves effortlessly and exudes powerful, authentic elegance.

 

What is your Nairobi Collection

Our Nairobi Collection features Top Raw Pro Hair, crafted from high-grade, single-donor raw bundles for a luxurious, runway-ready finish. This hair is naturally soft, full, and bouncy, offering a premium texture that blends effortlessly and styles with ease. With proper care, Nairobi hair can last 3+, making it a top choice for those who love versatility and elegance. Whether dyed, curled, or silk pressed, it delivers a polished, high-glam look every time.

 

What is your Safari Collection

Our Safari Collection features Top Raw 613 Hair, delivering bold, blonde luxury in two signature textures: silky straight and soft body wave. Expertly lifted to a flawless platinum shade, this 100% raw hair maintains its strength, softness, and fullness from root to tip. With proper care, it can last 3+ years, offering endless versatility for toning, coloring, or wearing as-is. Perfect for making a statement, Safari is bright, bold, and unapologetically baddie-approved.

 

What is your Sheba Collection

Our Sheba Collection features 100% Top Raw, Single-Donor Human Hair, inspired by the regal beauty of the Queen of Sheba. This collection offers unmatched softness, fullness, and natural luster, crafted for those who command attention with every look. Free from chemicals and fillers, Sheba is pure, unprocessed luxury that holds styles effortlessly, from silk presses to wand curls and beachy waves. With proper care, this hair can last 4+ years, making it a timeless staple in any beauty routine.

 

What is your Nubia Collection

Our Nubia Collection features 100% Raw Mink Hair, delivering a high-end, flawless finish with every strand. Soft, silky, and luxuriously thick, this premium mink hair offers natural shine and exceptional smoothness from root to tip. Whether styled straight, curly, or wavy, Nubia brings effortless baddie energy with no tangles or shedding. With proper care, it can last 4+, making it the perfect choice for those who want radiant, head-turning hair that exudes pure luxury.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shop Pay for a faster, more convenient checkout experience.

Do you offer installment payment options?

Yes, we offer installment payment options! We offer Shop Pay. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Standard shipping takes 4-5 business days. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@shebadbundles.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@shebadbundles.com.